“The movement to cloud is an inevitable destination; this is how computing will evolve over the next several years.” So said Oracle CEO Mark Hurd at Oracle OpenWorld 2017. Based on the results of new research, that inevitability is here, now. In our first ERP Trends…

It’s no secret that the art of delivering exceptional service to customers—whether they’re consumers or business buyers—is undergoing dramatic change. Customers routinely expect highly personalized experiences across all touchpoints, from marketing and sales to service and support. I call each of these engagements a moment of…

I was fortunate this year to attend the Association for Computer Machinery’s SIGCSE (Special Interest Group on Computer Science Education) conference, where there was a good deal of conversation about what a modern computer science curriculum should include. Technology changes quickly and it can be…