By measuring customer experiences and understanding emotions, one Brazilian retailer is beating large competitors and maintaining brand relevance. If you’ve ever spent time in Rio, you’ve probably seen a lot of well-dressed men on the street. That’s because most Cariocas, the residents of the party…

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Debt collection and a great customer experience are two concepts not typically combined. The image of an intimidating, baseball bat-carrying debt collector is too ingrained in our cultural consciousness. So being the “friendliest debt collectors in Europe” is quite a bold goal for troy, one…

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Without his impressive collection of accessories, Batman would just be a guy with anger issues. Without his AI-enhanced exoskeleton, Iron Man would just be an arrogant genius with a life-threatening heart condition. And without her talent for disguise, how would the fugitive spy known as the Black Widow survive at all? We can’t all be superheroes, but fashion lets…

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With nearly 60 million bus trips and 20 million by train every year, the METRO vehicles in Harris County, known collectively as Houston METRO, are frequently on the roads and rails. Maintenance and repairs are everyday activities for the company, which expects to generate revenues…

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Historically, those who do not prioritize innovation within their businesses tend to get left behind. In fact, a failure to innovate in the business world can leave you staggering behind competitors that are excelling because they decided to update their business models. But how do organizations determine…

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