No doubt you’ve at least heard about blockchain, the distributed digital ledger technology that lets participants add and view blocks of transaction records, but not delete or change them without being detected. Most of us know blockchain as the foundation of Bitcoin and other digital…

By Jeff Wartgow, Senior Director, Product Management, Oracle It’s easy to believe that customer experience (CX) results from a series of individual touchpoints, from social media communications and sales engagements to service and support encounters. Today’s high-touch customers, however, don’t see these interactions as discrete events…