Today’s customer service is ill-equipped to handle the toughest interactions—ones that happen quickly, are often emotional, and carry very high stakes for your company. Enter artificial intelligence, a technology that, oddly enough, promises to personalize those interactions more than a human alone ever could. Here’s…

Amid mounting digital transformation pressures, the top two categories for increased IT spending in 2019 are cloud computing—and on-premises data analytics, according to a recent Morgan Stanley survey of North American CIOs. Why analytics? IT leaders in large organizations are investing heavily to extract more value…

When Java Champion Mani Sarkar talks about technology, you think, “I’ll have what he’s having.” The prolific writer, speaker, and Java and JVM-based developer is a vibrant member of the London Java Community (LJC) as well as a passionate backer of open source projects such as Adopt OpenJDK. Although…