By measuring customer experiences and understanding emotions, one Brazilian retailer is beating large competitors and maintaining brand relevance. If you’ve ever spent time in Rio, you’ve probably seen a lot of well-dressed men on the street. That’s because most Cariocas, the residents of the party…

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Debt collection and a great customer experience are two concepts not typically combined. The image of an intimidating, baseball bat-carrying debt collector is too ingrained in our cultural consciousness. So being the “friendliest debt collectors in Europe” is quite a bold goal for troy, one…

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Without his impressive collection of accessories, Batman would just be a guy with anger issues. Without his AI-enhanced exoskeleton, Iron Man would just be an arrogant genius with a life-threatening heart condition. And without her talent for disguise, how would the fugitive spy known as the Black Widow survive at all? We can’t all be superheroes, but fashion lets…

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